EXCHANGES AND RETURNS

EXCHANGE AND RETURN CONDITIONS

At PALMARE, we want your shopping experience to be simple and transparent. Below, you
will find all the conditions that apply to exchanges and returns. To initiate any request, simply
write to us at info@lepalmare.com and our customer service team will tell you exactly how to
proceed in your case.

Time limit for requesting an exchange or return
The maximum period for requesting a return or exchange is 14 calendar days from the date of
receipt of the order.
After this period has elapsed without the return or exchange being requested, the right of
withdrawal will be automatically extinguished, without exception.

How to request an exchange or return?
You do not need to follow any process on your own. Write to us at info@lepalmare.com
indicating your order number and the reason for your request (size change, garment change or
return), and our team will explain step-by-step how to process it correctly.
Our usual response time is up to 72 hours on working days. During periods of high order
volume, this period may be extended up to 7 working days.

Cost of exchanges and returns

• Return: €4.50, which will be deducted from the amount to be reimbursed. This cost
  corresponds to the management and collection of the garment by the transport company.
• Exchange (of size or garment): €4.50, also corresponding to the collection of the original
  garment. The shipping of the new garment to your home is at our expense.
  

Conditions for exchanges

• Exchanges are subject to stock availability at the time of the request. If the requested size
  or model is not available, we will propose alternatives.
• Only one exchange per order can be made. If you need a different size or model after
  that first exchange, you must process a return and make a new purchase.
• Exchanges of orders originating in the Canary Islands are not permitted, only returns.
• In the absence of stock to process an exchange, you must manage the return within the legal
  period of withdrawal: the lack of availability or the waiting for future restocks does not
  suspend or extend said period.
  

Requirements for an exchange or return to be accepted

• The product must be unused and unwashed.
• It must retain all original labels intact, untampered with, and in its original complete
  packaging.
• Each request must be associated with a single order number; it is not possible to unify
  items from different orders.
• Items must be sent to us within a maximum of 14 calendar days from when we accept
  the exchange or return request.
  

Product review and resolution

Once the product is received at our facilities, we will review its condition. If we detect
previously unreported damage, we will inform you by email about the resolution of the case.
This review process can take up to 5 business days.

The return or exchange will be considered valid only once the package has been correctly
received and reviewed in accordance with these conditions.

Reasons for rejection

We reserve the right to reject an exchange or return if the product does not meet the above
conditions. In that case, we will notify you by email and offer you the possibility of having the
package resent to you, with you assuming the corresponding shipping costs.

Shipments from outside the Peninsula

If you manage the shipment of a return from outside the Peninsula yourself, you will be fully
responsible for the package from its dispatch until its correct reception at our facilities. All
derived costs (shipping, customs management, taxes, duties or other charges) will be at your
expense. We do not accept cash on delivery shipments.
PALMARE is not responsible for the loss, retention or inability to locate the package by the
courier company chosen by the customer in these cases.

Do you have questions or want to initiate an exchange or return? Write to us at
info@lepalmare.com and we will guide you through the entire process.